Mediation handshake-fixed

Mediation

Interpersonal difficulties in the workplace impact on individual and group performance with negative outcomes such as reduced job satisfaction, reduced productivity and forms of sabotage between individuals.  D’Accord has a number of counselor’s who are highly skilled and experienced in providing mediation services and conflict resolution and can provide on and off-site mediation services.

There are generally two phases to the process – individual sessions and a joint meeting.

PRELIMINARY INDIVIDUAL SESSIONS Approximately 1.5 Hours Each Participant

  • Introduction to mediator
  • Explanation of mediation process
  • Confidentiality agreement
  • Terms under which the mediation will be conducted – Agreement to participate
  • Summary of issues from participant
  • Preparation for the joint exploration session

JOINT NEGOTIATION SESSION (Part 2) Approximately 2 Hours

  • Focus on the options for resolution
  • Brainstorm and assist in the identification of options
  • Assist participants to make informed and workable choices
  • Reality test the options and agreements
  • Document the final agreement
  • Monitoring plan